Returns & Replacements
In the unlikely event that you receive the wrong product or product doesn’t meet your expectation. Simply notify us so that we can arrange for an exchange.
We will process this as soon as we receive and check the incorrect product. Due to the nature of the business, Once your order leaves our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL.
You have till the time of purchase till the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
We do all our best to offer a SAFE, SECURE, and DISCREET delivery and we also give you a guarantee that all your orders will make it through the various customs of your country.
- Inform us via email or phone
- Take a photo of the packages
- Take a close up photo of the shipping label
- Take a clear photo of the packing slip.
- Please ensure that the photo is very clear. Note: We will not process any order without the packing slip.
- Kindly send us all the photos alongside your order number via email.
- NOTE: Make sure there are no errors with your email address, house address, telephone numbers. We don’t want to ship orders out to the wrong persons and the wrong addresses.
- 100% Risk-Free and safe delivery to both Home and P.O Box addresses